Refund Policy
Last updated: 9 September 2026
This policy explains when we refund money paid for a NERD registration through Corperland, and when we do not. It applies to every payment made on this site.
What you are paying for
Your NERD registration has one price, shown to you before you pay. It is made up of the NERD platform fees, which are paid onward to the national repository through an accredited NERD Digital Service Centre, and our service fee for preparing, checking and submitting your application.
You pay in two parts. A deposit unlocks the full application form. The balance is due before your application is submitted. The deposit is not an extra charge. It counts toward the total.
The short version
Your deposit is what commits us to your registration, and it is not returned if you change your mind or abandon your application.
It is returned in full if we cannot deliver your registration, or if you were charged in error. The situations are set out below.
When you get a refund
Deposit paid, form not completed
Nothing. The deposit is not returned.
Fully paid, but we have not started work on it
The balance. We keep the deposit.
Submitted to NERD, or a registration officer has started work
Nothing. The work has been done and the fees have been committed.
We cancel your application, or your registration cannot be completed
Everything, deposit included.
You were charged twice, or charged in error
Everything, always.
The rules in full
1. The deposit
The deposit is not refundable if you change your mind, decide to register elsewhere, or stop responding to us. It pays for access to the application and for holding your place in our processing queue, both of which you receive the moment it is paid. Completing a NERD registration takes real staff time, and we begin reserving it as soon as you commit.
It is refundable in the situations set out in sections 4 and 6, where the reason the registration did not happen is ours, not yours.
2. Before we start work
If you have paid in full but we have not yet submitted your application to NERD and no registration officer has been assigned to it, you may cancel and we will refund the balance. The deposit stays with us.
3. Once your application is in progress
Once your application has been submitted to NERD, or a registration officer has begun working on it, no part of what you paid is refundable. By that point the platform fees have been committed on your behalf and the service has been performed.
4. If we cannot complete your registration
If we cancel your application, or the registration cannot be completed for reasons on our side or our centre's, we refund everything you have paid, including the deposit. You are never out of pocket for something we could not deliver.
5. If your application needs corrections
Sometimes NERD or our centre needs something fixed: a clearer document, a corrected detail, a missing page. We will contact you, and your application will show as Action required. This is a normal part of the process and is not a failed registration. Refunds under section 4 do not apply while corrections are outstanding.
If you supply documents or details that turn out to be false, altered, or belonging to someone else, and your registration cannot proceed as a result, no refund is due. The work has still been done.
6. Duplicate and mistaken payments
If you were charged more than once for the same application, or a payment was taken in error, contact us and we will return it in full. This applies no matter what stage your application has reached.
How to request a refund
Email info@corperland.ng from the email address on your application, with:
- •your application reference (for example, NERD-XXXXXX)
- •the payment date and amount
- •a short explanation of what you are asking for
We will respond within 5 working days. If a refund is approved, the money is returned to the account or card you paid from within 10 working days of approval. Refunds are always returned by the route the payment came in. We cannot send a card payment to a different bank account.
Card disputes
If you believe a charge is wrong, please contact us first. We can usually resolve it faster than your bank can, and raising a dispute with your bank does not change what this policy entitles you to.
Changes to this policy
We may update this policy. The version that applies to your application is the one that was published when you made your first payment for it. Changes never apply backwards to money already paid.
Contact
Corperland Ltd · RC 7723671
info@corperland.ng